Due to factory closures caused by the COVID-19 pandemic, we are experiencing some production delays on some of our most-popular items. We can assure you that we are doing everything we can to get your orders to you as fast as possible. Please be aware that products may now incur a 1-2 week delay for production prior to delivery.
We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.
We greatly appreciate your patience and understanding as we navigate this unique challenge.
Every item you order at Big Chip Clothing Company is printed for you on-demand by hand. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy.
30-day Return Guarantee
Simply return your product within 30 days of your receipt date. If it doesn’t fit or you don’t like it, just send it back. As a print-on-demand provider, we can offer you the following return options:
Exchange for a new product
Exchange for a voucher. Can be redeemed towards your next order
The exchange process is possible as long as you didn’t customize the product yourself AND the product has been UNWORN (we will refuse worn clothing sent back for exchange). Additionally, please return the item in its original packaging.
Who will bear the return shipping costs?
If your order value was $40 or more, Big Chip will cover the return costs. Please always contact our service team before returning anything. In many cases, we find a solution that avoids sending packages back and forth unnecessarily. It’s for the sake of your time and the environment!
What happens to returns?
Every item you order from us is unique. Nevertheless, returns and returned goods do not end up in the dustbin with us.
Donation: Big Chip donates new goods from returns worldwide for charitable purposes, e.g. to associations or families in need.
Recycling and further processing: What we are not allowed to donate due to legal regulations (including personal designs or company logos), we hand over to a recycling company. These articles are also given a second life, e,g. as protective insulation wool.
All shirts manufactured, designed and processed in the USA.
Heavy Cotton 5.3 oz.
Pre-shrunk 100% cotton
Ribbed cuffs (on Long Sleeve shirts)
Taped neck and shoulders
Double-needle stitched neckline, bottom hem and sleeves
Please note: Designs may not be available in select style/color combinations. Logo variation is based on the shirt collection; select designs may be combined with a different logo. Back/neck logo and QR code are standard.